Terms of Service

Effective Date: November 14, 2026

Welcome to URBAN CHEF VIBE. These Terms of Service establish the conditions governing access to and use of https://www.urbanchefvibe.com, including browsing, purchasing products, submitting orders, and communicating with our customer service team.

The website is operated by C.A.J TILING PTY. LTD., a business located in Victoria, Australia.

By accessing our website or purchasing products through our online store, you agree to these Terms of Service and the policies incorporated into them, including our Return and Refund Policy, Privacy Policy, and Shipping Policy.

Please read these terms carefully before using our services.

1. About URBAN CHEF VIBE

URBAN CHEF VIBE is an online retail store offering selected household comfort and textile products.

Our collections include:

• Sofa covers designed to refresh furniture and complement different interior styles.

• Patchwork quilt sets intended to provide decorative appeal and everyday bedding comfort.

• Electric blankets designed to provide additional warmth in suitable household environments.

We aim to offer customers a convenient shopping experience with clear product information, accessible customer support, and straightforward ordering procedures.

All products and services are subject to the conditions described in these terms.

2. Eligibility and Acceptable Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you access our website on behalf of another individual or organization, you represent that you have authority to act on their behalf.

You agree not to use our website for unlawful or unauthorized purposes.

Prohibited activities include:

• Engaging in fraudulent purchasing activity.

• Providing intentionally false or misleading information.

• Attempting to access restricted website systems or customer information.

• Interfering with website functionality or security.

• Uploading malicious software or harmful code.

• Copying website content for unauthorized commercial purposes.

• Using automated systems to interfere with normal website operations.

• Violating another person's intellectual property or legal rights.

We may take reasonable action to restrict access where misuse, fraud, or security concerns are identified.

3. Product Information and Descriptions

We make reasonable efforts to present accurate information about all products offered through URBAN CHEF VIBE.

Product pages may contain descriptions, photographs, dimensions, material details, product specifications, care instructions, and other information relevant to purchasing decisions.

Sofa Covers

Customers should review product measurements, furniture compatibility, fabric information, and fitting instructions where provided.

Not every sofa cover is suitable for every sofa design or furniture configuration. Customers are encouraged to measure their furniture before ordering.

Patchwork Quilt Sets

Product listings may provide information about quilt dimensions, included components, fabric composition, patterns, and care recommendations.

Customers should review the specifications carefully to ensure that the selected set meets their bedding requirements.

Electric Blankets

Electric blankets are electrical products that require appropriate handling and use.

Product listings should be reviewed for applicable electrical specifications, voltage requirements, controller information, care instructions, and safety warnings.

Customers should follow all manufacturer instructions and safety information supplied with the product.

We do not encourage customers to use electric blankets that are damaged, modified, or otherwise unsuitable for safe operation.

4. Product Images and Display Differences

We make reasonable efforts to ensure that product photographs represent the merchandise accurately.

However, actual product appearance may differ slightly because of:

• Differences in screen brightness and display calibration.

• Photography and lighting conditions.

• Natural variations in textile materials.

• Manufacturing processes.

• Individual room and environmental conditions.

Minor visual differences do not necessarily indicate a product defect.

However, this provision does not excuse products that are materially different from their description or fail to meet applicable consumer guarantees.

5. Prices and Currency

Unless otherwise indicated, the prices and charges displayed during checkout are expressed in the currency identified on our website.

Our supplied shipping arrangement is:

• Free shipping for orders of USD $10.00 or more.

• USD $5.99 shipping for orders below USD $10.00.

The applicable shipping charge will be shown during checkout.

Prices and promotional offers may change from time to time. Any applicable change will not automatically alter the price of an order already accepted.

We reserve the right to correct genuine pricing or technical errors. If a material error affects an order, we will contact the customer to discuss an appropriate resolution before proceeding where necessary.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products under the information and conditions displayed during checkout.

An automated order confirmation generally acknowledges that we have received your submission. It does not necessarily confirm final acceptance or dispatch.

We may review orders for legitimate operational, security, or payment-related reasons.

Where legally permitted, an order may be declined or canceled because of:

• Payment authorization problems.

• Suspected fraudulent activity.

• Incorrect or incomplete delivery details.

• Product unavailability.

• Duplicate transactions.

• Material pricing or technical errors.

• Other legitimate fulfillment restrictions.

If payment has already been collected for a canceled order, the applicable amount will be refunded.

7. Payment Processing

Customers must provide valid payment information and authorize the applicable purchase amount when completing checkout.

We may use third-party payment service providers to process transactions.

By submitting an order, you confirm that:

• You are authorized to use the selected payment method.

• The information provided is accurate.

• You understand the total amount payable.

• You authorize the payment provider to process the transaction.

Payment authorization may be subject to verification by the relevant financial institution or payment provider.

8. Shipping and Delivery

We aim to make delivery convenient and transparent.

Our current shipping arrangement provides free shipping for orders of USD $10.00 or more, while orders below USD $10.00 incur a USD $5.99 shipping charge.

Order processing and delivery estimates are described in our Shipping Policy.

Delivery dates are estimates unless expressly stated as guaranteed.

Customers are responsible for entering accurate shipping information and providing reasonable delivery instructions.

We will take reasonable steps to address delivery issues and comply with applicable Australian consumer and shipping requirements.

9. Returns, Refunds, and Consumer Guarantees

Our voluntary change-of-mind return period is 30 calendar days after delivery, subject to the conditions set out in our Return and Refund Policy.

However, customers purchasing products for personal, domestic, or household use are also protected by the Australian Consumer Law.

Consumer guarantees may apply to sofa covers, patchwork quilt sets, and electric blankets.

Products must be of acceptable quality, fit for their disclosed purpose, and consistent with their description.

If a product does not meet an applicable consumer guarantee, the customer may be entitled to a repair, replacement, refund, or other remedy depending on the nature of the failure.

These statutory rights cannot be excluded by our store policies.

10. Electrical Product Safety

Electric blankets must be used responsibly and in accordance with the applicable manufacturer instructions and product safety requirements.

Customers should:

• Check the product and electrical connections before use.

• Use the supplied controller and accessories as instructed.

• Avoid using damaged cords, connectors, or electrical components.

• Follow the specified cleaning and storage instructions.

• Avoid folding, crushing, or using the blanket contrary to its instructions.

• Keep electrical components away from water unless the product is specifically designed and approved for the relevant conditions.

• Stop using the product if overheating, burning smells, exposed wires, or unusual electrical behavior occurs.

Customers must not modify electrical components or attempt unauthorized repairs.

Our electric blanket products must be supplied in compliance with applicable Australian electrical safety requirements.

Nothing in this section limits our responsibility for products that are unsafe or fail to meet applicable legal standards.

11. Intellectual Property

All original website materials, including text, graphics, logos, page designs, product presentation materials, and other content, are protected by applicable intellectual property laws.

Unless otherwise stated, these materials belong to C.A.J TILING PTY. LTD. or are used with appropriate authorization.

Customers may view and use website content for personal shopping purposes.

You may not reproduce, redistribute, modify, commercially exploit, or publicly display protected website content without permission from the relevant rights holder.

Third-party trademarks and images remain the property of their respective owners.

12. Customer Communications and Submissions

Customers may submit questions, suggestions, reviews, or other communications through our available contact channels.

By submitting content, you agree that it will not:

• Violate applicable laws.

• Infringe intellectual property rights.

• Contain fraudulent or deliberately misleading statements.

• Include malicious code or harmful material.

• Threaten, harass, or unlawfully harm another person.

You remain responsible for the information and materials you submit.

We may take reasonable steps to review or remove unlawful or inappropriate submissions where legally permitted.

13. Third-Party Services

Our website may use third-party services for hosting, payment processing, analytics, delivery, communication, and other operational activities.

These providers may operate under separate contractual arrangements and privacy policies.

We are responsible for our own obligations under applicable law, but do not control every independent action or service condition of external providers.

14. Website Availability

We aim to keep our online store accessible and functional.

However, temporary interruptions may occur because of maintenance, software updates, hosting problems, network disruptions, security issues, or circumstances beyond our reasonable control.

We do not guarantee that access will always be uninterrupted or error-free.

We will take reasonable steps to address technical problems affecting normal website operation.

15. Limitation of Liability

To the extent permitted by applicable law, we exclude liability for indirect or consequential loss arising from the use of our website where such exclusion is legally permissible.

Nothing in these terms excludes, restricts, or modifies:

• Any consumer guarantee under the Australian Consumer Law that cannot be excluded.

• Any right to a remedy for defective or unsafe products.

• Liability for fraud or intentional misconduct where exclusion is prohibited.

• Any other liability that cannot lawfully be limited.

Our obligations concerning household goods remain subject to the applicable Australian statutory framework.

16. Indemnification

To the extent permitted by law, you agree to be responsible for reasonable losses or expenses directly arising from your unlawful misuse of our website or infringement of another person's legal rights.

This provision does not require you to compensate us for our own unlawful conduct or obligations that cannot legally be transferred to a customer.

17. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the State of Victoria and the applicable laws of the Commonwealth of Australia.

Subject to mandatory legal requirements, disputes arising from these terms may be dealt with by courts of competent jurisdiction in Victoria, Australia.

Nothing in this section removes any consumer protection or jurisdictional rights available under applicable Australian law.

18. Dispute Resolution

If you have a concern regarding a purchase, payment, product, or delivery, we encourage you to contact our customer support team first.

Please provide your order number and a clear description of the issue.

We will make reasonable efforts to investigate the matter and communicate an appropriate resolution.

Customers may also seek assistance from Consumer Affairs Victoria, the Australian Competition and Consumer Commission, or another relevant authority where appropriate.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, product offerings, website features, or legal requirements.

The latest version will be published on our website with an updated effective date.

Changes will not retrospectively remove rights that customers have already acquired where prohibited by law.

20. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

21. Entire Agreement

These Terms of Service, together with our Return and Refund Policy, Privacy Policy, Shipping Policy, and other applicable website notices, govern the use of URBAN CHEF VIBE.

Where a specific policy addresses a particular subject in greater detail, that policy will apply to the relevant subject, subject to applicable law.

22. Contact Information

For questions about these terms, orders, products, or website services, please contact:

URBAN CHEF VIBE
Legal Business Name: C.A.J TILING PTY. LTD.
Contact Person: Samantha Harvey
Email: [email protected]
Address: 58 Jardier Terrace, South Morang VIC 3752, Australia
Website: https://www.urbanchefvibe.com

Thank you for choosing URBAN CHEF VIBE. We appreciate your business and look forward to supporting your everyday home comfort.