Privacy Policy

Effective Date: November 14, 2026

At URBAN CHEF VIBE, we respect the privacy of our customers and recognize the importance of protecting personal information in an increasingly connected online shopping environment.

Whether you browse our sofa cover collections, explore patchwork quilt sets, or purchase an electric blanket for additional comfort during colder months, we want you to understand how information is handled when you interact with our website.

This Privacy Policy explains how C.A.J TILING PTY. LTD. collects, uses, stores, protects, and discloses personal information through https://www.urbanchefvibe.com.

We aim to handle personal information responsibly and transparently, taking into account applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent applicable to our business.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

A. Personal Identification and Contact Information

When you place an order, submit an inquiry, or communicate with our team, we may collect:

• Full name.

• Email address.

• Telephone number, where provided.

• Billing address.

• Delivery address.

• Customer service correspondence.

• Other information voluntarily submitted through our website.

This information helps us identify customers, process transactions, arrange deliveries, and respond to requests.

B. Order and Transaction Information

When a purchase is made, we may collect and maintain information relating to the transaction, including:

• Order number and purchase date.

• Products purchased.

• Product quantities and prices.

• Payment status.

• Billing and shipping details.

• Delivery and tracking information.

• Return and refund history.

• Relevant customer service records.

This information allows us to manage purchases, provide order updates, investigate delivery issues, and administer refunds or replacements.

C. Payment Information

Payments made through our website may be processed by independent payment service providers.

Depending on the payment method, these providers may collect payment card details, transaction identifiers, billing information, and other information required to authorize payments.

We generally receive payment confirmations and transaction-related information rather than complete payment card security details.

Customers should review the privacy and security information provided by the relevant payment provider.

D. Technical and Device Information

When visitors access our website, certain information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type.

• Operating system.

• Website access time and date.

• Pages viewed.

• Referring website information.

• General browsing and interaction data.

This information helps us maintain website performance, understand visitor activity, identify technical problems, and improve our online shopping experience.

2. How We Collect Personal Information

We may collect information through several channels:

Directly From Customers: When customers complete checkout, contact our support team, submit a form, or voluntarily provide information.

Automatically Through Website Technologies: Through cookies, server logs, analytics tools, and other technologies used when visitors browse our website.

Through Service Providers: From payment processors, delivery companies, e-commerce platforms, and other authorized service providers involved in fulfilling transactions.

Through Customer Communications: When customers email us, ask questions, submit complaints, or request assistance with an order.

Where reasonably practicable, we will explain why information is being collected and how it will be used.

3. How We Use Personal Information

We collect and use information for purposes reasonably connected with operating our online store.

Order Management

To receive, verify, process, and fulfill purchases of sofa covers, patchwork quilt sets, and electric blankets.

Payment Processing

To confirm payments, manage transactions, address payment disputes, and prevent unauthorized activity.

Shipping and Delivery

To provide delivery companies with the information necessary to transport orders to the correct destination.

Customer Support

To respond to product questions, delivery inquiries, return requests, refund applications, complaints, and other customer concerns.

Product and Service Improvement

To understand which products customers are interested in, identify website performance issues, improve product descriptions, and enhance the overall shopping experience.

Security and Fraud Prevention

To detect suspicious transactions, protect website systems, investigate potential misuse, and reduce the risk of unauthorized access.

Marketing and Promotions

Where permitted by law and subject to applicable consent or opt-out requirements, we may use contact information to send promotional announcements, product updates, and special offers.

Legal Compliance

To meet applicable regulatory requirements, maintain business records, respond to lawful requests, and protect our legitimate legal interests.

4. Cookies and Similar Technologies

URBAN CHEF VIBE and certain third-party service providers may use cookies and similar technologies.

Cookies are small data files stored on a visitor's device that help websites recognize browsing sessions and remember certain preferences.

They may be used to:

• Maintain shopping cart contents.

• Remember website preferences.

• Support secure checkout.

• Analyze website traffic.

• Understand visitor interactions.

• Improve page loading and functionality.

• Measure advertising and promotional performance.

Visitors can manage or disable cookies through their browser settings.

However, disabling certain cookies may affect website features, shopping cart functionality, or the checkout process.

Where required by applicable law, we will obtain appropriate consent for non-essential tracking technologies.

5. Disclosure of Personal Information

We do not sell personal information in exchange for money.

However, we may disclose relevant information to third parties when reasonably necessary for business operations.

These third parties may include:

Payment Providers: To process transactions and support payment security.

Delivery and Logistics Providers: To arrange shipping, transportation, tracking, and delivery.

E-commerce and Website Providers: To host our website, maintain online shopping functions, support checkout, and manage order information.

Analytics and Technology Providers: To understand website usage, measure performance, and improve online services.

Marketing Service Providers: To administer promotional communications where permitted by law.

Professional Advisers: To obtain accounting, legal, financial, or other professional assistance.

Government and Regulatory Authorities: Where disclosure is required or authorized by law.

We take reasonable steps to ensure that third-party service providers handle information appropriately and consistently with their authorized purposes.

6. Overseas Disclosure of Personal Information

Some service providers used in connection with our website may operate outside Australia.

As a result, personal information may be stored, accessed, or processed in overseas jurisdictions, depending on the services involved.

Where the Australian Privacy Principles apply, we will take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable privacy requirements.

Customers should be aware that overseas data storage and processing arrangements may differ depending on the provider.

7. Data Security and Protection

Protecting customer information is an important part of our business responsibilities.

C.A.J TILING PTY. LTD. takes reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, and disclosure.

Depending on the systems involved, safeguards may include:

• Restricted access to customer information.

• Secure website and platform configurations.

• Payment processing through authorized providers.

• Appropriate account access controls.

• Responsible information-handling procedures.

• Reasonable monitoring of suspicious activity.

No online system or electronic transmission method can be guaranteed to be completely secure.

If an eligible data breach occurs, we will assess our obligations and take the notification and response measures required under applicable Australian law, including the Notifiable Data Breaches scheme where applicable.

8. Retention of Personal Information

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, subject to legal and operational requirements.

Information may be retained to:

• Complete transactions.

• Provide customer support.

• Process returns and refunds.

• Maintain accounting and tax records.

• Address complaints and disputes.

• Prevent fraud.

• Meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to destroy or de-identify it, unless retention is required or authorized by law.

9. Access and Correction Requests

Subject to applicable legal requirements, individuals may request access to personal information we hold about them.

They may also request correction if information is inaccurate, incomplete, outdated, or misleading.

To submit a request, please contact:

Email: [email protected]
Subject: Privacy Access or Correction Request

We may need to verify your identity before providing access or making changes.

Some requests may be subject to lawful exceptions. If we cannot fulfill a request, we will explain the applicable reasons where required.

10. Direct Marketing and Communication Preferences

We may send customers service-related communications, including:

• Order confirmations.

• Payment notifications.

• Shipping updates.

• Delivery information.

• Return and refund correspondence.

• Important product or safety notices.

Where permitted, we may also send promotional emails about new collections, seasonal home comfort products, special offers, and store announcements.

Customers can unsubscribe from promotional emails using the unsubscribe link provided in the message or by contacting [email protected].

Unsubscribing from marketing messages will not prevent us from sending essential transactional or legally required communications.

We handle commercial electronic messages in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth), where applicable.

11. Children's Privacy

Our website is intended for general shopping purposes and is not specifically designed to collect personal information from children.

We do not knowingly request personal information directly from children under 13 without appropriate parental involvement where required by law.

If a parent or guardian believes that a child has provided personal information to us, please contact [email protected] so that we can review the circumstances and take appropriate action.

12. Third-Party Websites

Our website may contain links to external websites, payment providers, social media services, or other third-party platforms.

These services may maintain separate privacy policies and information-handling practices.

C.A.J TILING PTY. LTD. does not control the privacy practices of independent third-party websites.

We encourage customers to review external privacy notices before providing personal information through those platforms.

13. Australian Privacy Law

We aim to manage personal information responsibly and in accordance with applicable Australian privacy requirements.

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to our business, we will handle information consistently with the relevant obligations concerning collection, use, disclosure, security, access, and correction.

The Privacy Act contains statutory coverage rules and exemptions. The applicability of specific obligations depends on the circumstances of the business.

Nothing in this policy is intended to reduce any privacy rights available under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technology, service providers, or legal requirements.

Any revised policy will be published on this page with an updated effective date.

Customers are encouraged to review this page periodically.

15. Privacy Questions and Complaints

If you have concerns about how your personal information is collected, stored, or used, please contact us first so that we have an opportunity to investigate.

URBAN CHEF VIBE
Operated by C.A.J TILING PTY. LTD.
Attn: Samantha Harvey
Email: [email protected]
Address: 58 Jardier Terrace, South Morang VIC 3752, Australia

Where applicable, individuals may also raise privacy complaints with the Office of the Australian Information Commissioner (OAIC).

We value the trust of our customers and aim to handle personal information with care, transparency, and respect.