Contact information

Contact Information

URBAN CHEF VIBE – We're Here to Help

At URBAN CHEF VIBE, we believe that a positive shopping experience extends beyond selecting the right product. Helpful communication, clear information, and reliable customer support are equally important.

Whether you have a question about a sofa cover, need clarification about a patchwork quilt set, or would like assistance with an electric blanket order, our team welcomes your inquiries.

We aim to provide friendly and practical assistance throughout your shopping experience.

1. General Customer Support

For questions about our store, products, website, or services, please contact us by email.

Store Name: URBAN CHEF VIBE
Legal Business Name: C.A.J TILING PTY. LTD.
Customer Service Contact: Samantha Harvey
Email Address: [email protected]
Website: https://www.urbanchefvibe.com

Our team welcomes inquiries about product information, order processing, shipping arrangements, payment questions, returns, refunds, and general customer concerns.

2. Business Address

Our business correspondence details are:

C.A.J TILING PTY. LTD.
Attn: Samantha Harvey
58 Jardier Terrace
South Morang VIC 3752
Australia

Please contact us by email before sending physical correspondence or returned merchandise to this address.

3. Product Information and Assistance

Choosing the right household product often involves considering dimensions, materials, compatibility, care requirements, and intended use.

Our customers are welcome to contact us with questions concerning:

Sofa Covers

  • Available product dimensions.

  • Furniture compatibility.

  • Fabric and material information.

  • Fitting and care recommendations.

Patchwork Quilt Sets

  • Quilt dimensions.

  • Included bedding components.

  • Fabric and pattern details.

  • Washing and maintenance information.

Electric Blankets

  • Product specifications.

  • Controller and electrical component information.

  • Voltage and compatibility details.

  • Safety instructions.

  • Product care and maintenance.

For electrical products, customers should always follow the supplied manufacturer instructions and applicable safety warnings.

4. Orders and Payment Inquiries

If you have questions about an existing purchase, please contact us with your order number and the email address used during checkout.

We can assist with:

  • Order confirmation.

  • Payment status.

  • Product quantities.

  • Order information corrections.

  • Cancellation requests before dispatch.

  • Duplicate order concerns.

Providing accurate order information helps us investigate your inquiry more efficiently.

5. Shipping and Delivery Support

We understand that customers want to know when their products will arrive.

Please contact our support team if you need help with:

  • Shipping fees.

  • Order processing.

  • Tracking information.

  • Delivery delays.

  • Missing packages.

  • Incorrect delivery addresses.

  • Damaged products.

Our team will review the available information and provide appropriate assistance.

6. Returns and Refunds

If you wish to return an item, exchange a product, or request a refund, please contact us before sending merchandise back.

Our support team can assist with:

  • Return eligibility.

  • Return authorization.

  • Refund progress.

  • Replacement requests.

  • Faulty or damaged merchandise.

  • Australian Consumer Law-related product concerns.

For safety reasons, customers should stop using an electric blanket if it displays signs of damage, unusual heating, or electrical malfunction.

7. Privacy and Legal Inquiries

We also welcome inquiries concerning personal information, privacy practices, website policies, and other business-related matters.

Please email:

[email protected]

Suggested email subjects include:

  • Privacy Inquiry

  • Legal Inquiry

  • Order Support

  • Return or Refund Request

  • Product Safety Concern

We will review the information and respond in accordance with applicable legal and operational requirements.

8. Customer Service Hours

Our intended customer support hours are:

Monday – Friday: 9:00 AM – 5:00 PM Australian Eastern Time
Saturday – Sunday: Closed
Public Holidays: Response times may vary.

We aim to respond to customer emails within 1–2 business days.

These are indicative response targets rather than guaranteed response times. During particularly busy periods, additional time may occasionally be required.

9. How to Contact Us Efficiently

To help our team understand and resolve your inquiry, please include:

  • Your full name.

  • Your order number, if applicable.

  • The email address used during checkout.

  • The product name.

  • A clear explanation of your question or concern.

  • Relevant photographs or supporting documents, where appropriate.

Providing these details can help reduce unnecessary correspondence and speed up the assistance process.

10. Our Commitment to Customers

At URBAN CHEF VIBE, we value every customer and understand that trust is built through honest communication and responsible service.

We aim to handle inquiries respectfully, provide useful product information, and assist customers with order-related concerns in a fair and practical manner.

Thank you for choosing URBAN CHEF VIBE. We appreciate the opportunity to be part of your home comfort and everyday living experience.

URBAN CHEF VIBE
Operated by C.A.J TILING PTY. LTD.
Contact Person: Samantha Harvey
Email: [email protected]
Address: 58 Jardier Terrace, South Morang VIC 3752, Australia
Website: https://www.urbanchefvibe.com