Shipping policy

Shipping Policy

Effective Date: November 14, 2026

At URBAN CHEF VIBE, we understand that convenient and reliable delivery is an important part of online shopping.

Whether you are purchasing a sofa cover to refresh your living space, a patchwork quilt set for a more inviting bedroom, or an electric blanket for additional warmth, we aim to make the delivery process straightforward and transparent.

This Shipping Policy explains our shipping fees, order processing procedures, delivery expectations, tracking arrangements, and how we handle shipping-related concerns.

This policy applies to purchases made through https://www.urbanchefvibe.com and operated by C.A.J TILING PTY. LTD.

1. Shipping Fees

We offer a simple shipping structure designed to make shopping more convenient.

Our current shipping charges are:

  • Orders of USD $10.00 or more: FREE SHIPPING.

  • Orders below USD $10.00: USD $5.99 shipping fee.

The applicable shipping charge will be calculated and displayed during checkout before payment is completed.

Unless otherwise stated, the shipping threshold is calculated using the merchandise subtotal before applicable taxes and other charges.

We aim to make shipping costs clear so customers can understand the total purchase amount before placing an order.

2. Order Processing Time

Once an order has been successfully submitted, our team begins reviewing and preparing it for fulfillment.

The estimated order processing time is 1–3 business days.

Processing activities may include:

  • Payment verification.

  • Order confirmation.

  • Product availability checks.

  • Shipping address validation.

  • Product preparation and packaging.

  • Dispatch coordination.

Business days generally exclude weekends and recognized public holidays.

Orders placed during weekends, public holidays, or outside normal business processing hours may begin processing on the next business day.

Processing time is separate from delivery transit time.

3. Estimated Delivery Time

After an order has been processed and dispatched, delivery generally takes an estimated 5–10 business days.

The estimated total period from order placement to delivery is approximately 6–13 business days.

These timeframes are indicative estimates rather than guaranteed delivery dates.

Actual delivery may vary because of:

  • Destination location.

  • Carrier schedules.

  • Transportation availability.

  • Seasonal demand.

  • Weather conditions.

  • Regional delivery restrictions.

  • Customs or border processing, where applicable.

  • Unexpected logistical disruptions.

If a shipment experiences an unusual delay, customers may contact our support team for assistance.

4. Shipping Destinations

URBAN CHEF VIBE offers delivery to eligible destinations supported by our checkout and fulfillment arrangements.

Available destinations may depend on product availability, carrier coverage, package requirements, and applicable transportation restrictions.

If a destination cannot be serviced, customers will be notified where reasonably possible.

We reserve the right to decline an order where delivery cannot reasonably be arranged.

5. Order Confirmation

After placing an order, customers may receive an order confirmation email containing relevant purchase information.

We recommend reviewing the confirmation to ensure the following details are accurate:

  • Full customer name.

  • Contact email address.

  • Shipping address.

  • Product selection.

  • Product quantities.

  • Applicable shipping fees.

  • Order total.

If you discover an error, please contact us immediately at [email protected].

We will make reasonable efforts to correct address or order information before dispatch. However, changes may not be possible once fulfillment or shipping has commenced.

6. Shipment Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking updates may take some time to appear because the carrier needs to scan and register the package within its system.

Customers are encouraged to allow a reasonable period for the first tracking update.

If tracking information is unavailable, incomplete, or has not changed for an extended period, please contact our customer support team.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

  • Street number and street name.

  • Apartment, unit, or building number.

  • Suburb or locality.

  • State or territory.

  • Postcode.

  • Country.

  • Any relevant delivery instructions.

Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or returned packages.

If you notice an address error after submitting an order, contact us as soon as possible.

We will attempt to correct the information before dispatch, subject to fulfillment and carrier restrictions.

8. Delayed Deliveries

Although we aim to support timely delivery, delays may occasionally occur because of circumstances beyond our reasonable control.

These may include severe weather, transportation interruptions, carrier backlogs, public holidays, natural disasters, or other unexpected events.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available shipment information and take reasonable steps to investigate.

Where a delay affects a promised shipping timeframe, we will provide any notices, cancellation options, or refunds required by applicable Australian law.

9. Lost or Missing Packages

If your order appears to be lost or cannot be located, please contact us.

We may:

  • Review available tracking information.

  • Confirm the delivery address.

  • Contact the relevant shipping provider.

  • Investigate the delivery status.

  • Discuss a suitable replacement or refund where appropriate.

A tracking status that has not changed does not automatically mean that a package has been lost.

However, if a package is confirmed lost or delivery cannot be completed, we will assess the circumstances and provide an appropriate resolution in accordance with our legal obligations.

10. Damaged Packages and Products

We take care when preparing products for shipment and expect merchandise to arrive in a condition suitable for its intended use.

If your order arrives damaged, please contact us as soon as reasonably possible.

Examples may include:

  • Torn or heavily damaged sofa cover fabric.

  • Stained, incomplete, or damaged patchwork quilt sets.

  • Damaged electric blanket controllers or electrical connections.

  • Crushed or visibly damaged packaging.

  • Products that are materially different from the items ordered.

Please provide:

  1. Your order number.

  2. A description of the problem.

  3. Photographs of the product.

  4. Photographs of the outer packaging.

  5. Any relevant delivery information.

Our team will review the information and discuss the appropriate solution.

For electric blankets, stop using the product immediately if there are signs of electrical damage, overheating, exposed wiring, or other potential safety hazards.

11. Multiple Shipments

Some orders may be delivered in separate packages depending on product availability, packaging dimensions, fulfillment arrangements, or carrier requirements.

For example, a sofa cover and an electric blanket may be handled using different packaging or shipping arrangements.

If your order is divided into multiple shipments, each package may have its own tracking details and delivery date.

Receiving one package before another does not necessarily indicate that the remaining products have been canceled or lost.

Please contact us if the outstanding items do not arrive within a reasonable timeframe.

12. Delivery Attempts and Failed Delivery

A carrier may be unable to complete delivery because of:

  • An incorrect address.

  • Restricted access to the property.

  • An unavailable recipient where a signature is required.

  • Local delivery restrictions.

  • Other circumstances affecting the delivery process.

Customers should follow any instructions provided by the carrier for redelivery or collection.

If a package is returned to us after unsuccessful delivery attempts, we will contact the customer where reasonably possible to discuss the available options.

Any additional shipping expenses arising from customer-provided address errors or repeated failed delivery attempts will be handled fairly and only where permitted by applicable law.

13. Shipping of Electric Blankets

Electric blankets may be subject to additional transportation and product handling requirements because they contain electrical components.

We aim to ensure that electrical products are packaged appropriately and supplied with their relevant accessories and product information.

Customers should inspect an electric blanket and its supplied electrical components upon delivery.

If any damage is visible, customers should avoid connecting the product to a power supply until the issue has been assessed.

All electric blanket products supplied must comply with applicable Australian product safety and electrical equipment requirements.

14. Customs, Import Duties, and International Deliveries

For deliveries outside Australia, additional customs procedures, import duties, taxes, or regulatory requirements may apply depending on the destination country.

Where such charges are imposed by the relevant authorities, responsibility will be determined in accordance with the applicable checkout terms and destination laws.

Customers are encouraged to check local import requirements before placing an international order.

Any available shipping restrictions will be communicated where reasonably possible.

15. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Where an order has not been dispatched, we will make reasonable efforts to stop fulfillment and process the cancellation.

Once a package has been handed over to a shipping provider, cancellation may no longer be possible.

In that situation, customers may request a return after delivery in accordance with our Return and Refund Policy.

Approved cancellation refunds will be processed to the original payment method unless otherwise agreed.

16. Consumer Rights and Shipping Responsibilities

URBAN CHEF VIBE aims to fulfill orders within the delivery representations made during checkout and in customer communications.

We will comply with applicable Australian Consumer Law requirements concerning product delivery, order cancellation, and refunds.

Nothing in this policy is intended to remove consumer rights that cannot legally be excluded.

17. Contact Our Shipping Team

For questions about shipping fees, order processing, tracking information, delivery delays, or damaged packages, please contact:

URBAN CHEF VIBE
Operated by C.A.J TILING PTY. LTD.
Contact Person: Samantha Harvey
Email: [email protected]
Address: 58 Jardier Terrace, South Morang VIC 3752, Australia
Website: https://www.urbanchefvibe.com

Thank you for shopping with URBAN CHEF VIBE. We appreciate your patience and trust and aim to make every delivery experience as smooth as possible.