Refund policy

Return and Refund Policy

Effective Date: November 14, 2026

At URBAN CHEF VIBE, we believe that comfort begins with the details that make a house feel like home. From refreshing the appearance of your sofa with a stylish cover to adding warmth with a carefully selected patchwork quilt set or electric blanket, we want every purchase to contribute positively to your everyday living experience.

We understand that customers may occasionally need to return an item, request a refund, or seek assistance with a product that does not meet their expectations. Our Return and Refund Policy explains the procedures for requesting a return, the conditions that apply, and how we handle product concerns.

This policy applies to purchases made through https://www.urbanchefvibe.com and is administered by C.A.J TILING PTY. LTD.

1. Return Period

Customers may request a change-of-mind return within 30 calendar days from the date their order is delivered, subject to the eligibility requirements below.

This 30-day period is our voluntary change-of-mind return arrangement. It does not replace, restrict, or shorten any rights customers may have under the Australian Consumer Law.

If a product is faulty, unsafe, significantly different from its description, or otherwise fails to meet an applicable consumer guarantee, customers may have rights to a remedy regardless of whether the 30-day change-of-mind period has expired.

2. Change-of-Mind Returns

We understand that an item may occasionally look different in your home than expected, or that your personal preferences may change after an order arrives.

For a standard change-of-mind return, the following conditions generally apply:

  • The product must be unused and in its original condition.

  • Sofa covers and patchwork quilt sets must be clean, unwashed, and free from stains, pet hair, odors, or signs of use.

  • Electric blankets must remain unused and uninstalled, with their original accessories and packaging where reasonably available.

  • All included components, accessories, and product documentation should be returned where applicable.

  • The customer must contact our support team and obtain return instructions before sending the product back.

  • The return request must be submitted within the 30-day voluntary return period.

Customers may carefully inspect merchandise to determine whether it meets their expectations. Reasonable inspection does not automatically make an item ineligible for a return.

3. Product-Specific Return Considerations

Because our store offers different types of household products, certain return considerations may apply.

Sofa Covers

Customers should check the dimensions, shape, material, and product compatibility before ordering. For change-of-mind returns, sofa covers should be uninstalled, unused, unwashed, and free from stains or damage.

Patchwork Quilt Sets

Customers are encouraged to review the product description, included components, dimensions, and fabric information before purchasing. For change-of-mind returns, quilt sets should remain unused, unwashed, and in a condition suitable for resale.

Electric Blankets

Electric blankets contain electrical components and must be handled with additional care. For change-of-mind returns, an electric blanket should remain unused, undamaged, and complete with its supplied controller, cords, accessories, and packaging where reasonably available.

For safety reasons, we may not accept used electrical products for ordinary change-of-mind returns. However, this restriction does not affect any statutory remedy available for a faulty, unsafe, or non-compliant product under the Australian Consumer Law.

Customers should stop using an electric blanket immediately if they notice damaged wiring, unusual overheating, burning smells, controller malfunctions, or other safety concerns.

4. Items That May Not Qualify for Change-of-Mind Returns

Subject to applicable consumer rights, the following items may be excluded from our voluntary change-of-mind return arrangement:

  • Products that have been used, washed, or permanently altered.

  • Items with stains, odors, physical damage, or missing components caused after delivery.

  • Electric blankets that have been used or show signs of electrical damage.

  • Products that have been customized or modified at the customer's request.

  • Items identified as final sale or otherwise excluded from change-of-mind returns before purchase, where legally permitted.

These exclusions do not apply where a customer is entitled to a remedy under the Australian Consumer Law.

5. Faulty, Damaged, or Incorrect Products

Product quality and customer safety are important to us.

If your order arrives damaged, defective, incomplete, or different from the item described on our website, please contact us so that we can investigate the matter.

Examples include:

  • A sofa cover with torn fabric, damaged stitching, or significant manufacturing defects.

  • A patchwork quilt set with missing pieces, incorrect components, or material defects.

  • An electric blanket that does not heat properly, has a defective controller, or displays signs of unsafe electrical operation.

  • An item that materially differs from the product ordered.

  • Merchandise damaged during transportation.

Please provide your order number, a description of the issue, and clear photographs or videos where appropriate.

For electrical safety concerns, please stop using the product and disconnect it from the power supply if safe to do so. Do not attempt to repair or modify the electrical components yourself.

6. Australian Consumer Law Rights

All products sold to Australian consumers are subject to applicable consumer guarantees under the Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

These guarantees include that goods must be:

  • Of acceptable quality.

  • Fit for their disclosed purpose.

  • Consistent with their description.

  • Supplied with applicable title and ownership rights.

  • Free from undisclosed defects that would breach an applicable consumer guarantee.

If a product has a major failure, customers may generally choose a refund or replacement. If a product has a minor failure, the business may be entitled to remedy the problem within a reasonable time, including through repair.

The appropriate remedy depends on the nature and seriousness of the failure.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, statutory remedy, or other right that cannot legally be excluded.

7. How to Request a Return

To begin a return or refund request, please contact:

Email: [email protected]
Business: C.A.J TILING PTY. LTD.
Contact Person: Samantha Harvey

Please include:

  1. Your full name.

  2. Your order number.

  3. Your purchase email address.

  4. The product name and quantity.

  5. The reason for your request.

  6. Photographs or videos if the item is damaged, faulty, or incorrect.

Our customer support team will review the information and provide the relevant return instructions.

Please do not send products to our business address before receiving confirmation of the return procedure.

8. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for arranging and paying the return shipping costs.

Where a product is confirmed to be faulty, damaged, incorrectly supplied, or otherwise fails to meet an applicable consumer guarantee, C.A.J TILING PTY. LTD. will cover reasonable return costs or arrange an appropriate collection where required by law.

If an item is bulky, difficult to transport, or cannot reasonably be returned without significant expense because of the nature of the product failure, we will make appropriate arrangements consistent with Australian Consumer Law.

Customers should retain return shipping receipts and tracking details where applicable.

9. Return Inspection and Assessment

Once a returned item is received, our team may inspect it to determine its condition and verify the reason for the return.

For standard change-of-mind returns, we will assess whether the item meets the stated eligibility conditions.

For faulty or defective merchandise, we may request reasonable information or conduct an assessment to understand the nature of the problem.

We will not use an inspection process to improperly delay or deny a remedy that a customer is legally entitled to receive.

We will communicate the outcome and any proposed next steps to the customer.

10. Refund Processing

Approved change-of-mind refunds will generally be processed within 5–10 business days after the returned product has been received and approved.

For refunds arising from a confirmed consumer guarantee failure, we will process the applicable remedy within the timeframe required by law.

Refunds will normally be issued to the original payment method unless another method is agreed upon.

Please note that your financial institution or payment provider may require additional time to display the refunded amount.

Where a full refund is required because of a major failure or another legally recognized entitlement, the refund will be handled in accordance with the Australian Consumer Law.

11. Partial Refunds

In certain circumstances, a partial refund may be appropriate if the customer and our support team agree to an appropriate resolution.

Examples may include:

  • A customer choosing to retain an item in exchange for an agreed price adjustment.

  • A return involving only part of a multi-item order.

  • A mutually agreed resolution for a minor product concern.

We will explain any proposed adjustment before processing it.

We will not make deductions that unlawfully reduce a customer's statutory refund entitlement.

12. Exchanges and Replacements

Customers who prefer another size, design, or product variation may contact our support team to ask about an exchange.

Exchanges are subject to stock availability and product eligibility.

If the requested replacement is unavailable, we will discuss other reasonable options.

Where a replacement is required under the Australian Consumer Law, the applicable statutory rights will take priority over ordinary inventory or change-of-mind exchange arrangements.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after completing checkout.

Where an order has not entered fulfillment or been dispatched, we will make reasonable efforts to process the cancellation.

If the order has already been shipped, cancellation may no longer be possible. In that case, the applicable return process may be used after delivery.

Any approved cancellation refund will be issued to the original payment method unless otherwise agreed.

14. Return Address

Approved returns should be sent to the following address after receiving instructions from our customer service team:

C.A.J TILING PTY. LTD.
Attn: Samantha Harvey
58 Jardier Terrace
South Morang VIC 3752
Australia

Please ensure that the return is properly packaged to prevent additional damage during transportation.

15. Contact Us

If you have questions about a return, refund, exchange, or product concern, please contact:

URBAN CHEF VIBE
Operated by C.A.J TILING PTY. LTD.
Contact Person: Samantha Harvey
Email: [email protected]
Address: 58 Jardier Terrace, South Morang VIC 3752, Australia
Website: https://www.urbanchefvibe.com

We appreciate your trust in URBAN CHEF VIBE and will make reasonable efforts to ensure that every concern is handled fairly, carefully, and professionally.